By securely connecting with our dedicated team, you can conveniently access your comprehensive health information.
Our utmost priority lies in upholding stringent standards to safeguard the accuracy of data, preserve patient privacy, and maintain strict confidentiality protocols.
|Monday – Friday||8:30am – 5:00pm|
|Saturday||9:00am – 1:00pm|
|Sunday & Public Holiday||Close|
Patients’ written consent is compulsory for the release of the medical information. For patients under 18 years of age, or has a mental incapacity to consent for the release of information, or is deceased, consent is required from the parents / guardian / next-of-kin / legal representative.
You may apply for your Medical Report using one of the following methods:
To request an online application, please click the button below.
The documents indicated below are necessary in order for us to process your request.
The exemption of the consent letter and payment is applicable to agencies that have been authorized under the provisions of the law for the purpose of investigation.
Standard medical reports and insurance claims should be ready for collection 14 working days from the time all required documents and payment is received. In some circumstances, requests may take longer to complete than expected. The following factors can result in prompt processing delays:
The following table contains the pricing structure for completing medical reports, which is subject to change at any time. You will be informed if there are any additional fees associated with the report. Any additional fee will be collected upon report completion.
|Request Type||Specialist||Medical Officer (MO)|
|Medical Report (Written)||RM150||RM80|
|Medical Report for Lawyer (Written)||RM300||RM300|
|Insurance Form for Claim||RM80||RM50|
|Photocopy of Medical Certificate||RM5||RM5|
|Medical Report for Police (requested by Police Officer only)||FOC||FOC|
|Copy of Lab Result/Radiology Report/others||FOC||FOC|
|General Mail by GDEX – Local||RM10|
Payment can be made using any of the following:
1) CASH or Debit/Credit Card at Business Office counter
2) Online Transactions
(please email the receipt to email@example.com)
Once the report is ready, we will notify you either by phone or email. You have two option by receiving the report:
You can collect it over the counter at Medical Record Department (MRD) during normal operations hours.
Alternatively, we can send the report to you by courier (additional cost applies). The report will be couriered according to provided address in the Medical Report Application Form.